Key performance indicators (KPIs) measure performance and act as benchmarks towards intended results. Maintenance KPIs measure goals like reducing time spent making repairs and keeping a consistent backlog. It is often thought that operational cost is the most important indicator of whether or not a business is successful. While of course critical, the average annual costs on maintenance repairs for an enterprise
business can be in the millions of dollars. Knowing exactly how you’re spending your time and effort, means difficult decisions can be made based on statistical data ensuring that you’ll achieve the desired results. While your specific company maintenance KPIs may differ depending on your industry, they usually revolve around increasing equipment uptime and improving overall maintenance performance.
- Mean Time to Repair (MTR)
- MTR or mean time to repair is the average amount of time for equipment to be diagnosed, repaired, and recovered after an issue occurs. The MTR is essentially equal to the average time each stoppage of work takes. By staying data-driven and improving your MTR, you can increase wrench time and all-around productivity.
- Schedule Compliance
Determining productivity and the effectiveness of your scheduled maintenance process is a huge KPI to knowing your operations are running successfully. Simply put, schedule compliance metrics are the percentage of work orders completed on or before the due date. Knowing these metrics provides a business with a knowledge of whether they are on time or not.
- Planned Maintenance Percentage (PMP)
PMP is a metric that describes the amount of time used towards planned maintenance tasks against the total amount of hours in a given time period. A top-level PMP is about 85% or above because dedicating real hours and effort towards planned maintenance can save a lot of money versus reactive or corrective maintenance. Any maintenance that is scheduled in response to a breakdown is not considered planned maintenance.
- Maintenance Overtime
Unplanned work simply can’t be avoided, it’s the nature of business. But when looking at metrics to establish improvements to gauge if your team is working too much over time, it’s important to look at the overtime as a percentage of the total maintenance time. It is suggested that less than 5% of total maintenance time should be maintenance overtime.
- Maintenance Backlog
First off, a healthy maintenance backlog is not necessarily an empty maintenance backlog, as an empty task list could mean you are over staffed or overworked. While there will always be unexpected downtimes and various interpersonal issues that a business will face, a successful log looks to have about 2 weeks’ worth of work per technician.
A maintenance department runs in a complex environment. Knowing the root of the problems that occur is almost impossible without quality data to analyze. This makes understanding and using the data a competitive advantage over those who don’t. Maintenance stakeholders, decision-makers, and technicians themselves, not only need the data but they need it to be accessible and mobile. Ventureforth provides a cloud-based mobile solution pre-integrated with Oracle to collect the critical data you need to identify the right KPIs.