Improve Efficiency and the Customer Experience with a Field Service App
Advantages of Modern Field Service Technology
Improve Customer Satisfaction
When it comes to field service the most important metric is found by asking yourself, are we improving the customer experience? Knowing which parts were used, providing before and after photos that give proof of the work completed, and justification of the service costs all combine to give a better customer experience. For example, when technicians are using a mobile app, all of the relevant data is stored in a digital format in a central, secure location, either on-premises or at a cloud storage facility, enabling administrative staff to create invoices and send them to customers within one day of the service call. All of this provides customers with a seamless experience and creates trust between the customer and the business servicing them.
Reduce the Pain of Lost Connections.
A top-tier mobile service app is designed from the start to operate offline when necessary. Whether the connection breaks down suddenly or it becomes necessary to move to a no-signal zone, field technicians input their information on the device and that data is held locally until a network connection is reestablished. Data stored on the wireless device in the field can be immediately synced with what is stored back at headquarters, providing any new updates from the office. The data being accessed is synced in real-time so that any changes made are instantly visible, enabling collaboration between an entire workforce, from virtually anywhere. The result is a quicker and more efficient set of processes, benefitting not only the worker but also the customer.
Streamline Scheduling, Tracking & Dispatch
Field service is all about customer response time. Whether you provide same-day service or you schedule days or weeks in advance, a field service mobility tool enables businesses to create service requests with next to no effort. Field service managers can effortlessly schedule jobs in advance, plan for inventory and trucks, track technician performance, and can even allocate tasks based on an employee’s skills, workload, and location. With the mobile app, scheduling and dispatch teams are able to adjust as the day goes on, and provide updated information as technicians need it.
The route planning component of field service management plays a huge role in the efficiency of a business. Helping to better coordinate and organize service appointments ultimately reduces fuel and maintenance costs for your vehicles as well as with efficient scheduling, you can prioritize service, and have more space for last-minute emergencies.
Easy Customization for Your Company Needs
The importance of customization cannot be understated. Your organization has its own focus, processes, and needs, so relying on a customizable mobile field service application just makes a lot of sense. Field service solutions give users the ability to configure the primary functionality of the app to better suit their demands. And, as your business grows, you’ll be able to easily scale because you know what functions are most important to you and in turn, help you provide a better experience for your customers.