Next Level Field Service with Cloud & Mobile
Utilizing Innovative Tools to Enhance Field Service Operations
Strengthening field service technicians’ ability to service customers faster and with a higher quality of service using a cloud mobile solution is always a great idea. This can be achieved in different ways depending on the business’s goals. A cost-effective and modern way to accomplish great service is by simplifying the technician’s service request and task management. From the moment work is dispatched to a technician or a crew, it is important that all work is recorded, as well as hacing any parts, expenses or other charges required. There can be a tangible contrast in data quality when recording at the point of work execution, in comparison to recording them at the end of a shift or workweek. This also improves communication between technicians on jobs that may require more than one trade skill due to complex tasks. A small change in a business process can have a real impact in data quality over a significant time period. This reduces costs by being able to forecast work and budget more accurately and efficiently for any future jobs.
Field Service Workers
- 78% Taking advantage of technology. *
- 22% Not taking advantage of technology.
78% of mobile field service applications users stated that the technology has improved field service response times. *
Innovation Is Inevitable
Benefits of a Mobile & Cloud in Field Service
The benefits of mobilizing field service provide gains that simplify the work-life of technicians and supervisors alike.
- Enhance security
- Improve worker safety compliance
- Increase overall productivity
- Streamline processes with best industry practices
- Improved efficiency and response time
- Geotagging and location services
- Automation and data collection